Refund policy

Return & Refund Policy

Last updated: 24 December 2025

We want you to feel confident shopping with Gizmoverse. If something isn’t right, we’ll work with you to make it right.

Standard Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, undamaged, and returned in their original packaging with all accessories.

  • Once the item is received and inspected, refunds are issued to the original payment method.

  • Refunds are typically processed within 5–10 business days after inspection.

  • Return shipping costs are the responsibility of the customer.

  • Returns sent without prior approval cannot be accepted.

How to Request a Return

  1. Email us at info@gizmoverse.co within 14 days of receiving your order.

  2. Include your order number and a brief explanation of the return request.

  3. Our support team will review your request and provide return instructions.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

  • Include your order number and clear photos or videos showing the issue.

  • After review, we will offer a replacement or a refund, depending on the situation.

Additional Notes

  • Minor cosmetic imperfections that do not affect product functionality are not considered defects.

  • All return requests are reviewed based on the policy in effect at the time the request is submitted.

European Union Customers

If you are located in the European Union, you have the right to cancel your order within 14 days of receipt, in accordance with EU consumer protection laws.

Contact Us

πŸ“§ info@gizmoverse.co
πŸ• Support Hours: 9:00 AM – 9:00 PM ACDT

Note: This policy may be updated periodically. Continued use of our products indicates acceptance of current terms.